Terms & Conditions
Terms & Conditions
1. OVERVIEW
These regulations define the rules for the Intermediary's provision of intermediation services in the purchase of goods from Sellers.
2. GENERAL CONDITIONS
1. The Regulations are continuously available on the zalletta.co.uk website, allowing each user to access, reproduce, and save its content by printing or saving it on a storage medium at any time.
2. The administrator of personal data processed in connection with the implementation of the provisions of the Regulations is the Intermediary. Personal data is processed for the purposes, to the extent, and based on the principles indicated in the Privacy Policy published on the website.
3. The Intermediary declares compliance with all rules for the protection of customers' personal data.
4. Providing personal data is voluntary. Any individual whose personal data is processed by the Intermediary has the right to inspect their content and the right to update and correct them.
5. The Customer agrees to the collection, storage, and processing of personal data by the Intermediary for purposes directly related to the implementation of the Goods ordered on the website. Detailed conditions for the collection, processing, and protection of personal data by the Intermediary are outlined in the Privacy Policy of the website.
6. The Customer is obligated to use the website and the services offered by the Intermediary through it in a manner consistent with the provisions of the Regulations, the principles of social coexistence, taking into account respect for personal rights, copyrights, and intellectual property of the Intermediary and third parties. It is prohibited for the user or the Customer to provide unlawful content.
7. Using the website encompasses any activity of the Customer that leads to the Customer becoming acquainted with any content posted on the website.
8. Promotions of the Goods organized via the website cannot be combined unless the regulations of a given promotion provide otherwise.
9. Contact with the Intermediary can be made via email through the address contact@zalletta.co.uk, the Facebook page, and the Instagram account. Additionally, customers may contact the Intermediary by mail, directing correspondence to the Intermediary's registered office.
3. GLOSSARY
The expressions used in these Regulations mean:
Customer - a consumer within the meaning of Article 22, Index 1 of the Civil Code, on whose behalf the Intermediary purchases goods from the Seller.
Intermediary - Scaling Spółka z Ograniczoną Odpowiedzialnością Spółka Komandytowa, with its registered office in Lublin (postal code 20-601) at ul. Tomasza Zana 11A, NIP 7123393259, REGON 384473896, KRS 0000806225. If you wish to withdraw from the sales contract CONTACT US to confirm the return address. Please do not send the goods to the following address: Tomasza Zana 11A, 20-601 Lublin.
Seller - an entity that sells goods and has its registered office in a third country. The full list of sellers is available at the following link.
Intermediary service - a service provided by the Intermediary in accordance with the rules outlined in these Regulations.
Commission - includes the remuneration corresponding to the difference between the amount paid by the Customer to the Intermediary's account and the amount transferred to the Seller for payment on behalf of the Customer for the goods and shipment to the address indicated by the buyer. This is due to the Intermediary under the intermediation agreement, as well as for taking over part of the seller's obligations related to product liability. The commission amount depends on the type of goods and ranges from 40% to 60% of the amount paid by the consumer.
Amount due to the Seller - the total amount, including the price of the product and transportation costs.
Consumer Rights The Act of 30 May 2014 on consumer rights (Journal of Laws, item 827, as amended).
VAT - a tax on goods and services imposed on imports in accordance with the Act of March 11, 2004, on tax on goods and services (Journal of Laws 2016.710 jt).
Business day - a day from Monday to Friday, excluding public holidays.
Contact form - an interactive form that allows customers to get in touch with the Intermediary.
Order form - an interactive form available on the Intermediary's website that enables you to place an order, especially by adding the goods to the electronic basket and specifying the terms of the agreement.
Commodity – movable items available on the website that are the subject of the Intermediation Agreement concluded between the Customer and the Intermediary.
Distance contract - a contract concluded between the Intermediary and the Customer as part of an organized system for concluding distance contracts, without the simultaneous physical presence of the parties, using one or more means of distance communication up to and including the moment of concluding the contract.
Intermediation agreement - an agreement concluded between the Intermediary and the Client as part of an organized system for concluding distance agreements, without the simultaneous physical presence of the parties, using one or more means of distance communication up to and including the time of concluding the agreement.
Sales agreement – a contract concluded between the Customer and the Seller as part of an organized system for concluding distance contracts, without the simultaneous physical presence of the parties, using one or more means of distance communication up to and including the moment of concluding the contract. The intermediary acts as an intermediary between the Customer and the Seller.
Electronic service - a service provided electronically by the Intermediary via the Website.
Order - the Customer's declaration of intent submitted via the Website, using the Order Form, aimed at concluding the Intermediary Agreement, specifying in particular its terms, as well as the type and quantity of the Goods, the method and cost of delivery, the form of payment, and the Customer's data necessary for the performance of the contract.
Website - the Intermediary's website available at zalletta.co.uk.
Payment method - the method of payment selected by the Customer.
4. SCOPE OF THE INTERMEDIATION SERVICE
1. As part of the intermediary services provided by the Intermediary, the Intermediary places orders for goods from the Seller on behalf of and for the benefit of the Customer, and covers the fees associated with delivering the goods to the Customer.
2. The intermediary services are provided based on specific arrangements agreed upon between the Parties.
3. By placing an order, the Customer declares that they grant the Intermediary power of attorney to place orders for goods on their behalf and to make payments for the price and shipping costs of the goods to the Customer's address. The Intermediary is authorized to act solely within the scope of the power of attorney granted to them.
5. OBLIGATIONS OF THE PARTIES
The Intermediary hereby declares that, in connection with providing intermediary services for the sale of goods from foreign sellers, the Intermediary assumes some of the obligations stipulated by Polish law, which are normally incumbent on sellers of goods:
a) Providing the Customer with necessary information and coordinating the process concerning the right to withdraw from the sales contract,
b) Handling and overseeing the complaint procedure regarding the goods,
c) Assuming responsibility for any non-compliance of the goods with the contract,
d) Furnishing instructions for the use of the goods, along with all necessary documents related to the goods, in the Polish language, upon the customer's request.
6. INSTRUCTION TO LAUNCH THE INTERMEDIATION SERVICE
1. The Customer submits an instruction to the Intermediary to initiate the intermediation service for a specific product through the Intermediary's website or contact form. Submitting an instruction to commence the intermediation service is considered as the Customer's express consent to initiate the intermediation service.
2. Upon receiving the instruction to begin the intermediation service, the Intermediary provides the Customer with:
a) A confirmation documented on a durable medium,
b) Information, in accordance with the Act on Consumer Rights, stating that in order for the intermediation service to be performed within 14 days from the date of contract conclusion, it is necessary for the Customer to expressly request this on a durable medium,
c) Information that the Customer forfeits the right to withdraw from the contract if the Intermediary has initiated the intermediation service with the express consent of the Customer. The Customer must be informed before the commencement of the service that they will lose the right to withdraw from the intermediation contract once the service has been performed by the Intermediary.
3. The Intermediary provides the Customer with comprehensive information on the final price of the service, inclusive of all costs, and a description of the primary features of the service. This information is accessible on the Intermediary's website.
4. When submitting an instruction to initiate the intermediation service through the Intermediary's website, the Customer is required to provide the following information in the provided form: name, surname, email address, delivery address, and telephone number.
5. The Customer places an order after reading the content of these Regulations and accepting its terms.
6. The Intermediary is obligated to furnish the Customer with confirmation of the conclusion of a distance contract on a durable medium within a reasonable time after contract conclusion but before the commencement of the service. This confirmation should include details about the main features of the service, including the service's subject and the method of communication with the consumer.
7. The Intermediary initiates the intermediation service immediately upon receiving payment for the service from the Customer and upon the Customer sending a clear request to the Intermediary to perform the service within 14 days from the date of contract conclusion.
8. The placement and payment of an order by the Intermediary with the Seller is considered the fulfillment of the intermediation service.
7. DELIVERY OF GOODS
1. The ordered goods will be delivered to the address provided by the Customer during the order placement for the intermediation service.
2. The Intermediary guarantees that the ordered goods will be delivered by the Seller within 60 working days from the date of the sales contract's conclusion. If the customer does not receive the goods within the specified period, the Intermediary will either reorder from the Seller or refund the funds.
3. The Intermediary informs that orders placed between January 24 and February 25 may have an extended delivery time, up to a maximum of 90 days from the date of order dispatch.
4. Parcels are dispatched by the Seller from outside the European Union. The customer is the importer and is responsible for the tax obligations associated with the import.
5. The Consumer will receive information from the Intermediary regarding the shipment of the package along with its tracking number. Each shipment is registered.
6. The customer must report any non-delivery of the package no later than 100 days from the date of package dispatch.
8. PAYMENTS
1. Payment for the order referred to in point 3 below must be made in advance before the Intermediary starts providing services.
2. Payment can be made at the Customer's discretion through a bank transfer to the Intermediary's bank account, via the PayU payment service, or using a payment card.
3. The total value of each order, as indicated alongside the goods, includes the amount payable to the Seller and the commission owed to the Intermediary.
4. All prices displayed on the Intermediary's website are denominated in the selected currency.
5. Upon the Customer's request, the Intermediary will issue a VAT invoice. The Intermediary will provide an invoice without the Customer's signature, sending it electronically as agreed by the Customer.
9. RETURN OF GOODS BY THE CUSTOMER
1. Within 14 calendar days from the date of receipt of the goods, the Customer may submit to the Intermediary a statement for the return of the goods purchased from the Seller, equivalent to withdrawing from the contract. Click to open the full list of addresses for returns. Upon receiving such a statement, the Intermediary will confirm to the Customer the receipt of the statement and verify the accuracy of the Seller's address.
2. Within 14 days from the date of receipt of the return statement for the goods, if proof confirming the return to the Seller's address is received during this time or if the goods have already been received by the Seller, the Intermediary will refund the payments made by the Customer. This includes the sum of the amount transferred to the Seller and the Intermediary's commission.
3. The Customer is required to send the goods to the Seller no later than 14 calendar days from the date of submitting the declaration for returning the goods. To expedite the payment return process, the Customer has the option to provide the Intermediary with proof of the returned goods.
4. If the Customer fails to provide proof of the returned goods, the Intermediary will refund the payments made by the Customer, including the sum of the amount transferred to the Seller and the Intermediary's commission, only upon receipt of the goods by the Seller.
5. The Intermediary will return the payment using the same payment method used by the Customer, unless the Customer explicitly agrees to a different refund method that does not incur any additional costs.
6. The return statement can be submitted electronically using the RETURN FORM. To meet the deadline mentioned in paragraph 1, it is sufficient to submit the statement before it expires.
7. The Customer is responsible for covering the costs associated with returning the goods to the Chinese Seller.
10. COMPLAINT PROCEDURE
1. To facilitate the customer's complaint procedure, the intermediary assumes the obligations related to the seller's liability for the non-compliance of the goods purchased by the customer with the contract. The complaint can be submitted by the customer via email to the address: contact@zalletta.co.uk or in the form of a letter to the intermediary's address. The intermediary will respond to the consumer's complaint within 14 days from the date of submitting the complaint. COMPLAINT FORM2. If the goods are inconsistent with the contract, the consumer may demand that they be repaired or replaced (Article 43d of the Act of 30 May 2014 on consumer rights).
3. The intermediary commits to exchanging the goods for defect-free ones when the consumer makes a request as mentioned in paragraph 2. This exchange will be done within a reasonable time from the moment the consumer informed the intermediary about the lack of conformity of the goods with the contract, without causing undue inconvenience to the consumer. The costs of exchange, including postage, transport, labor, and materials, are borne by the intermediary.
4. The complaint referred to in paragraph 1 is considered based on information about the non-conformity of the goods with the contract and photos provided by the customer, eliminating the need to send the goods to the seller or intermediary. If necessary, in the event of a request for the replacement of goods, the intermediary will collect the goods from the customer at their own expense.
5. The consumer is not obligated to pay for the normal use of the goods that were subsequently replaced.
6. The consumer may submit a statement requesting a price reduction or withdrawing from the contract when:
a) The intermediary refuses to replace the goods, or the replacement of the goods does not fulfill the consumer's right to demand that the goods be brought into conformity with the contract, or the lack of conformity of the goods with the contract continues despite the actions taken by the intermediary to bring the goods into conformity with the contract.
b) The lack of conformity of the goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior use of protection measures in the form of a demand for repair or replacement of the goods.
c) It is clear from the intermediary's statement or circumstances that they will not bring the goods into compliance with the contract within a reasonable time or without undue inconvenience to the consumer.
7. The intermediary will promptly refund the consumer the amounts due as a result of exercising the right to reduce the price, within 14 days from the date of receipt of the consumer's statement on the demand for a price reduction.
8. The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is deemed insignificant. It is presumed that the lack of conformity of the goods with the contract is significant.
9. If the lack of conformity concerns only some of the goods supplied under the contract, the consumer may withdraw from the contract only regarding those goods and also in respect of other goods purchased by the consumer together with the non-conforming goods if the consumer cannot reasonably expect to keep only the goods in conformity with the contract.
10. In the event of withdrawal from the contract, the consumer must promptly return the goods to the intermediary at their expense. The intermediary will refund the price to the consumer promptly, no later than within 14 days from the date of receipt of the goods or proof of their return.
11. The intermediary will refund the price using the same payment method as used by the consumer unless the consumer has expressly agreed to a different method of return that does not involve any costs for them.
12. In the event of irregularities related to the functioning of the intermediary's website, the customer is entitled to report this fact by sending an email to the address: contact@zalletta.co.uk or in the form of a letter to the intermediary's address.
13. The customer has the right to submit a complaint regarding the provision of intermediation services by the intermediary. The complaint can be submitted by the customer via email to the address: contact@zalletta.co.uk or in the form of a letter to the intermediary's address.
14. The customer's notification should contain the customer's address details, the customer's name and surname, as well as a precise indication of the irregularity to which the notification relates, along with the justification for the notification.
15. The intermediary will respond to the received notification within no more than 14 days from the date of its receipt.
16. Any complaints regarding payments should be reported to the entity responsible for the execution of the payment, such as the bank or another entity through which the funds are transferred.
11. ASSESSMENT OF THE INTERMEDIARY, SELLER AND ORDER EXECUTION
1. On the zalletta.co.uk website, customers have the option to evaluate the performance of the Intermediary and the Seller regarding the concluded contracts and the sold goods. This evaluation can be done by completing a special form available on the website.
2. Ratings provided by customers are public and visible to other customers.
3. Ratings on the zalletta.co.uk website can only be submitted by verified customers.
4. A verified customer is a consumer who has confirmed their email address and has made a purchase of a product for which they intend to leave a comment.
5. Comments are subject to automatic moderation through a filter that helps in blocking inappropriate content that violates applicable laws.
12. PROCESSING OF PERSONAL DATA
1. Personal data is processed in accordance with the provisions of the Act of May 10, 2018, on the protection of personal data (Journal of Laws of 2018, item 1000, as amended).
2. By providing personal data, the customer agrees to their processing by the Intermediary for the proper provision of the service.
3. The data entered into the registration form should be kept up-to-date by the Customer. Any changes to the relevant data on the Customer's account must be updated.
4. The customer may also consent to the receiving of commercial information through electronic means of communication. In the event of such consent, the Intermediary is entitled to send this content electronically to the Customer.
5. The personal data provided in the application and/or registration form will be processed and administered by the Intermediary.
6. The customer has the right to access the contents of their personal data and the right to request their correction, supplementation, or removal in accordance with the provisions set out in Articles 32-35 of the Personal Data Protection Act.
13. COPYRIGHT
1. The Intermediary's website is a work within the meaning of the Copyright Act and all copyrights are vested solely in the Intermediary.
2. The Intermediary declares that all materials posted on the Intermediary's website, including text, photo and graphic materials and their arrangement, are the intellectual property of the Intermediary or third parties.
3. The Intermediary excludes the possibility of copying, duplication, modification, distribution or other forms of commercial use of materials owned by the Intermediary, referred to in section 1, without the Intermediary's prior written consent.
14. TECHNICAL REQUIREMENTS
1. In order to use the Intermediary's website, the Customer must possess a computer or another end device with Internet access.
2. To utilize the Intermediary's website, it is necessary to enable short text information known as cookies (hereinafter referred to as "cookies"). Disabling cookies may restrict the Customer's full access to the Intermediary's website.
15. CHANGES TO THE REGULATIONS
1. The Intermediary reserves the right to make changes to these Regulations, and will provide immediate notice of such changes on the website, no less than 14 days prior to their implementation.
2. The Intermediary will notify users of any amendments to the Regulations by posting information about the changes on the website, along with the consolidated text of the amended Regulations, and specifying which existing provisions have been altered.
3. The Regulations may be modified at any time, especially for significant technical, legal, and/or organizational reasons, without the need for justification.
4. Customer usage of the Intermediary's services after the effective date of the Regulation amendments implies acceptance of the introduced changes.
5. Any changes to these Regulations will take effect within 14 days from their publication on the website.
6. Changes to the Regulations made after submitting an Order for intermediation services will not affect the manner in which the service is carried out.
16. FINAL PROVISIONS
1. These Regulations are made available to Customers free of charge, enabling their acquisition, reproduction, and recording of its content.
2. These Regulations are accessible on the website under the Regulations tab.
3. Communication between the parties occurs electronically. The Intermediary will send information to the Customer at the email address provided during registration.
4. These Regulations come into effect on the day of their publication on the website.
5. If any provision of these Regulations is or becomes ineffective, it does not affect the binding force of the remaining provisions. In place of the ineffective provision of the Regulations, the rule that is closest to the purposes of the invalid provision shall apply, along with the entire set of Regulations.
6. Any disputes arising from the provision of services by the Intermediary will be resolved amicably. In the event of a disagreement, they will be settled by a common court with the appropriate local and material jurisdiction.
7. Polish law applies to all legal relations arising from these Regulations.
8. Matters not covered by these Regulations shall be governed by generally applicable laws.
17. OUT OF COURT RESOLUTION
If the Customer is a consumer and the complaint procedure does not bring the result expected by the Customer, the Customer may use: a) a requestfor dispute resolution to a permanent amicable consumer court operating at the Trade Inspection with a request for dispute resolution,
mediation to the voivodship inspector of the Trade Inspection (more information on the website of the inspector competent for the place of the Intermediary's business activity),
c) free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).