Order
Ordering process
How to place an order?
When you find the right product, select the appropriate variant and press the "Add to cart" button. You can then add other products or proceed immediately by clicking "Proceed to payment". The last stage is to complete your contact details and pay for the order.
It's all! You can enjoy the money you save and your dream product!
When will I receive order confirmation?
Confirmation of placing an order is sent immediately to the e-mail address or telephone number provided. In the message you will receive all information about the shipment.
When will you proceed to fulfill my order?
We start processing orders immediately after receiving the payment.
Where can I find my order number?
The order number in the "VALUK00000" format should come immediately after the purchase to an e-mail or phone number together with the order confirmation. In case of problems, please check your SPAM folder.
How can I contact customer service?
If you have any additional questions or problems, please send us an email directly to contact@zalletta.co.uk or via our contact form. Before contacting us, we recommend checking our Help Center. We respond to all messages within 24 hours.
Order
Payment methods
How can I pay for my order?
You can pay for your order by:
- safe and instant transfer via PayPal
- encrypted payment by payment card
When will I receive payment confirmation?
In the case of payment by a quick transfer you will receive a payment confirmation immediately after a successful transaction to the e-mail address provided. In the case of payment by card, the order confirmation is the payment confirmation.
Order
Changes to my order
Can I change the size or color of a product I have just purchased?
If the order has not yet been processed, it is possible to change the color or size. Please inform us as soon as possible by e-mail contact@zalletta.co.uk, providing your order number and the changes you want to make.
Can I change the delivery address after placing the order?
If the order has not yet been processed, it is possible to change the delivery address. Please inform us as soon as possible by email contact@zalletta.co.uk, providing your order number and correct delivery address.
Is it possible to choose the sizes in underwear sets yourself?
Unfortunately, there is no such possibility.
Order
Complaints
How to file a complaint about a defective product?
If the product did not arrive in perfect condition, please inform us by e-mail contact@zalletta.co.uk along with the order number and photos showing the defects. If the complaint is accepted, we will send you a new product at our expense, without the need to return the defective product.
I ordered several products and received only one or part of them.
Sometimes, to speed up delivery time, ordered products are sent in separate packages. Thanks to this, we do not waste time on completing the order, we only send goods that are in stock with our suppliers on an ongoing basis. For this reason, the delivery time of individual products within one order may vary.
How can I return a product?
You have 14 days from receiving the package to make a return. For detailed information, please contact us.
Shipping and delivery
Shipping method
What is the shipping price?
To meet the expectations of our clients and customers, standard delivery is always FREE with every purchase, regardless of the order value.
Which courier company delivers orders?
All parcels are delivered via Royal Mail. In the case of foreign shipments, the local operator is responsible for delivery.
Which countries are orders shipped to?
We ship orders mainly to United Kingdom. However, especially for foreign customers, we have prepared an offer of international shipment to over 150 countries.
Where can I track my order?
You can track your order at: https://parcelsapp.com/en/tracking/ . We send the parcel tracking number in the shipping confirmation e-mail.
Is it possible to ship cash on delivery?
Unfortunately, payment on delivery is currently not possible. If you have problems paying for your order, you can pay by traditional transfer.
Shipping and delivery
Delivery time
What is the delivery time?
Most orders arrive within 4-12 working days from the time the order is placed.
When will my order be shipped?
Orders are shipped within 1 to 5 business days from the moment the payment is received. After sending the parcel, we immediately send a confirmation message and tracking number to the provided e-mail address or telephone number.
Is it possible to choose the most convenient day to collect the parcel?
Orders are shipped from abroad, so we are unable to predict the exact delivery date. On the day of delivery, the postman or courier will contact you using the telephone number provided in the order to determine the most convenient delivery time.
Shipping and delivery
Delivery
Where are orders shipped from?
Parcels are sent by sellers from outside Europe, mainly from Asia, because we do not have our own logistics center and we are an intermediary in the transaction between the buyer and the seller.
Are all products shipped in one package?
Sometimes, to speed up delivery time, ordered products are sent in separate packages. Thanks to this, we do not waste time on completing the order, we only send goods that are in stock with our suppliers on an ongoing basis. For this reason, the delivery time of individual products within one order may vary.